Md. Hasanuzzaman Joy - IT Support Engineer

Available for Work

Assistant Engineer (TechCare)

Md. Hasanuzzaman Joy

IT Support Specialist | Network Administrator

Karwan Bazar, Dhaka | OnnoRokom Projukti Limited

Diploma Engineer in Computer Technology with expertise in Networking, IT Support, Software & Client Management. Skilled in MS SQL, MySQL, OMR Technology, and providing comprehensive technical assistance at clients' premises.

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About Me

Passionate about Technology & Problem Solving

I am a dedicated IT Support Engineer with a Diploma in Computer Technology from MIST (CGPA: 3.53). Currently working as an Assistant Engineer (TechCare) at OnnoRokom Projukti Limited, Karwan Bazar, Dhaka, providing enterprise-level technical support for E-Recruitment Pro, Smart Campus Pro, OMR Software Pro, and Smart Election Pro.

My expertise spans network administration, database management, hardware troubleshooting, and client support. Hands-on experience with MikroTik, OLT, Cisco switches, MS SQL, MySQL, Hyper-V, VMware, and the full Google Workspace & MS Office suite.

Whether on-site or remote, I ensure clients receive timely and effective support with a professional and positive attitude.

100+

Clients Supported

50+

Projects Completed

Years Experience

Education
Diploma in Computer Technology
CGPA: 3.53 | MIST

Experience
3+ Years
IT Support & Networking

Location
Karwan Bazar, Dhaka
Mirpur, Dhaka-1216

Current Role
Asst. Engineer (TechCare)
OnnoRokom Projukti Ltd.

Languages & Typing Speed

English35+ WPM

Bengali (Bangla)25+ WPM

Skills

Technical Expertise

A comprehensive skill set built through hands-on experience in IT support, networking, and system administration.

IT Support & Hardware

Hardware Troubleshooting95%

OS & Software Installation92%

Printer & Scanner Setup90%

Computer Assembly88%

Networking

MikroTik Configuration85%

OLT Management80%

Cisco Manageable Switch78%

Network Troubleshooting88%

Database & Server

MS SQL Server Setup82%

MySQL Server Config80%

Data Backup & Recovery88%

Hyper-V & VMware75%

Office & Productivity

MS Word (Advanced)95%

MS Excel (Advanced)92%

Google Sheets (Complex Formulas)90%

Google Docs92%

Client Support

TeamViewer / AnyDesk95%

On-site Client Training88%

Phone Support90%

Software Demo & Installation92%

Specialized Technology

OMR Technology85%

E-Recruitment Systems82%

Inventory Management88%

Report Documentation90%

Soft Skills

Problem Solving Team Player Client Communication Self-Motivated Polite & Honest Hardworking Sacrifice Minded Positive Attitude

Experience

Work Experience

A progressive journey through IT support, networking, and technical operations.

Assistant Engineer (TechCare)

OnnoRokom Projukti Limited

Current

September 2024 – Present Karwan Bazar, Dhaka

Providing comprehensive technical support in Networking, IT Support, Software and Client Management for enterprise products: E-Recruitment Pro, Smart Campus Pro, OMR Software Pro, and Smart Election Pro.

Install, configure, and maintain computer networks
Direct assistance to in-house users along with troubleshooting
Set up OS, Application Software, Scanner, and Printer
Set-up & configure MS SQL & MySQL server
Assemble computer hardware and prepare MS Office reports
Demonstrate, install and train software at clients' premises
Client support via phone, TeamViewer, AnyDesk or physical visit
Maintain office inventory with proper documentation
Prepare daily, monthly & yearly reports using Google Workspace
OMR Technology implementation and support

MS SQLMySQLTeamViewerAnyDeskOMR TechnologyNetworkingGoogle WorkspaceMS Office

IT Officer

bdCalling IT Ltd.

November 2023 – February 2024 Dhaka

Managed IT infrastructure and provided technical support for the organization.

Technical support and troubleshooting for hardware and software issues
Network setup and maintenance
System administration and user management
IT asset management and documentation

IT SupportNetworkingSystem AdminDocumentation

Computer Operator

Shamim Enterprise

3 Years Experience Bangladesh

Handled various computer operations and data management tasks.

Data entry and management
Document preparation and formatting
Basic IT support and troubleshooting
Office productivity tools management

MS OfficeData EntryDocumentationIT Support

Training & Internship

MikroTik & OLT with Cisco Manageable Switch

Flash IT Limited — 3 months

MikroTikOLT ManagementCisco Switch

Industrial Attachment (Internship)

Walton Hi-Tech Industries PLC — 3 months

Computer & IT ProductsTechnical SupportIndustry Practices

Projects

Featured Projects

Key implementations from my IT career demonstrating expertise across networking, support, and infrastructure.

Networking

Enterprise Network Setup

Designed and implemented a complete enterprise network infrastructure using MikroTik routers, OLT systems, and Cisco managed switches for a mid-sized company.

50+ endpoints99.9% uptimeSecure VPN

MikroTikOLTCisco SwitchVLANs

IT Support

IT Support System Implementation

Established a comprehensive IT support ticketing system and documentation framework, improving response times and client satisfaction.

Remote SupportOn-site TrainingSLA Mgmt

TeamViewerAnyDeskDocumentation

Database

Database Server Configuration

Set up and configured MS SQL and MySQL servers for enterprise applications, including backup strategies and performance optimization.

Auto BackupsHigh AvailabilityData Security

MS SQL ServerMySQLPerformance Tuning

Virtualization

Virtualization Infrastructure

Implemented virtualization solutions using Hyper-V and VMware for efficient resource utilization and disaster recovery planning.

Cost ReductionQuick DeployDR Planning

Hyper-VVMwareVirtualBox

Productivity

Office Automation System

Created advanced Google Sheets automation with complex formulas and conditional formatting for team documentation and workflow management.

Process AutomationReal-time CollabReporting

Google SheetsAutomationFormulas

IT Support

Client Training Program

Developed and delivered comprehensive software training programs at client premises, ensuring successful adoption and user proficiency.

On-site TrainingUser ManualsOngoing Support

TrainingDocumentationUser Support

Testimonials

What People Say

Feedback from colleagues, clients, and supervisors who have worked with me.

★★★★★

"Joy demonstrated exceptional technical skills during his internship at Walton. His ability to quickly grasp complex concepts and his dedication to problem-solving made him a valuable team member. He consistently showed initiative and a willingness to go beyond expectations."

Md. Ruhul Amin

Junior Technical Associate — Walton Group

★★★★★

"Hasanuzzaman Joy has been an outstanding addition to our technical support team. His expertise in troubleshooting, client communication, and system administration has significantly improved our service delivery. He approaches every challenge with professionalism and dedication."

IT Manager

Technical Lead — OnnoRokom Software Ltd.

★★★★★

"Working with Joy was a great experience. He maintained our IT infrastructure efficiently and was always ready to help the team with technical issues. His proactive approach and quick response time made our work environment more productive."

Senior Developer

Software Engineer — bdCalling IT Ltd.

★★★★★

"The training session provided by Joy was comprehensive and easy to follow. He took the time to ensure everyone understood the software thoroughly. His patience and clear communication made the implementation process smooth and successful."

Client Representative

Project Manager — Corporate Client